FAQs - 

How quickly will I hear back?

 

I do my best to respond as quickly as possible, and often the same day. In general, you should hear back within 1–2 business days.

I’m human — so replies may be slower on holidays or weekends — but I won’t leave you hanging.

What kinds of questions can I ask?

 

Ask Major is focused on technology help — things like phones, computers, Wi-Fi, smart devices, and everyday tech questions.

That said, you’re welcome to ask anything that’s on your mind. Life questions, general advice, faith-related questions, or navigating difficult situations — I’ll always answer honestly and thoughtfully.

I’m not a lawyer, doctor, or financial advisor, and I won’t pretend to be. I’ll share what I know, what I’ve experienced, and when something is outside my expertise, I’ll tell you.

If you’re unsure whether something fits — just ask.

What does “within reason” mean for monthly support?

 

Monthly support is designed for reasonable, ongoing questions — follow-ups, new questions as they come up, and peace of mind knowing someone is there to help.

It’s not meant for real-time or constant back-and-forth throughout the day. Common sense is the goal here.

If you ever wonder whether something fits, ask — we’ll figure it out together. My goal is to be helpful, not to keep score.

Do you offer in-home help?

 

Yes — in-home help is available on a case-by-case basis.

Before any visit, we’ll:

• Talk through what you need

• Agree on a price up front

• Make sure expectations are clear on both sides

Some jobs are best handled step-by-step remotely, while others make more sense in person. We’ll choose the option that feels fair and works best for everyone.

What if my question is bigger than expected?

 

That happens sometimes — and it’s okay.

If a question turns out to be more involved than expected, I’ll let you know and we’ll talk through next steps together. No surprises, no pressure.

If you’re ever unhappy with the experience, I’m happy to work it out — and if needed, provide a refund. The goal is trust, not transactions.

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Still not sure? Ask your question anyway — we’ll take it one step at a time.